Customer Care Executive (Hindi + English, Non-BPO)
Join Maxsell as a Customer Care Executive and be the first point of contact for customers. You will handle service requests, coordinate with internal teams, and ensure smooth and timely issue resolution.
As a Customer Care Executive, you will manage customer interactions across calls, WhatsApp, and email, ensuring all service requests are properly handled from ticket creation to closure.
- Chennai, India
- Full-Time Job
- Hindi + English Mandatory
- Apply Now: Fill out the form below to join our team.
Be the face of Maxsell customer experience. Join a team that delivers fast, reliable, and professional support.
Key Responsibilities
Qualification
Why join us?
Hot Tip: If you are looking for a BPO-only role or are not comfortable handling responsibility for end-to-end issue resolution, this role may not be the right fit.
We welcome candidates with proven experience in customer care, ticket handling, and coordination with service teams.
If you are looking for a BPO-only role or are not comfortable handling responsibility for end-to-end issue resolution, this role may not be the right fit.
Location: Nungambakkam, Chennai (Near US Consulate, The Park Hotel).
Role Summary
| Aspect | Details |
|---|---|
| Core Mission | Own end-to-end helpdesk coordination—from ticket intake to engineer dispatch—ensuring zero miscommunication between customers, engineers, and logistics. |
| Key Metric | Achieve 90% first-time-right closure on breakdown/installation calls. |
| Package | ₹3–4 LPA + performance bonuses. |
| Growth_Path | → Helpdesk Manager (2 yrs) → Service Ops Lead (4 yrs). |
Key Responsibilities
| Task | Details |
|---|---|
| Ticket Management | Classify and assign breakdown/installation/training tickets to engineers. |
| Stakeholder Coordination | Act as bridge between customers, engineers, and logistics teams. |
| Parts/Logistics Tracking | Ensure timely delivery of parts / accessories to service locations. |
Why Join?
| Perk | Description |
|---|---|
| Impact | Ensure 500+ service calls/month run smoothly. |
| Stability | Work with 5,000+ established clients. |
| Growth | Structured promotion path to management. |
Ideal Candidate
- Education: Any degree (technical background preferred).
- Skills:
- Fluent in Hindi & English (mandatory).
- Proficient in CRM/Excel (Odoo/Zoho a plus).
- Mindset: Organized, calm under pressure, and detail-oriented.
For Freshers
Freshers with internship experience in coordination/helpdesk roles may apply. Short-term job seekers need not apply.
Hot Tip: If you can take a chaotic service ticket, align engineers/customers/logistics, and drive it to resolution – without dropping any of the pieces – this role was made for you.
Apply Now:
📩 Email “Customer Hero – [Your Name]” + resume to hr@maxsell.co.in
📞 OR WhatsApp voice note introducing yourself to +91 73387 82224
*(P.S. Multilingual? Tell us! Tamil/Telugu/Gujarati speakers get language bonus.)*
Nearest Transport Connection to the office –
- Nearest Metro Stations – Thousand Lights Metro, AG DMS Metro
- Nearest Landmarks – Isphani Center, The Park Hotel, US Consulate Embassy, GST Bhavan.