Customer Service Representative (English + Hindi, Non-BPO)

We’re seeking a customer care executive, a creative problem-solver to join our team and play a vital role in creating happy customers. This position is both challenging and rewarding, demanding a “get-it-done” attitude and a laser focus on customer satisfaction.

• Collaborate across departments to ensure seamless customer experiences.
• Think outside the box to find innovative solutions to customer challenges.
• Proactively communicate updates and close tickets with high client satisfaction
• A dynamic, growth-oriented company culture.
• Competitive benefits package.
• Opportunities for professional development and advancement.
• The chance to work alongside accomplished leaders.

Responsibilities

• Managing Service Tickets 
• Coordination with Internal Teams
• Instant Update to Customers
• Follow up till Closing of Ticket
• Reporting Escalation

Must Have

• Bachelor Degree or Higher
• Customer Centric
• Speak – English, Hindi is must
• Fast Learner & Energetic
• 3 years+ Experience in Customer Service

Nice to have

• Experience in MIS
• Exposure to CRM or Ticketing S/w
• Additional languages
• Experience in S/w or Electronic Industry.

What We Offer

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.

Several activities are often organized all over the year, such as weekly sports sessions, team building events, frequent outings, and various engagements to keep the work place energetic.

Benefits

Besides attractive salary, the team is entitled to paid leaves, medical insurance, cell phone reimbursements, incentives, yearly bonus, Provident Fund, etc.