Customer Support Executive (Hindi + English) – Urgent Hiring
Join Maxsell as a Customer Support Executive and be the key link between customers, service engineers, and internal teams. You will ensure smooth handling of service requests and deliver a seamless customer experience.
As a Customer Support Executive, you will manage customer interactions, service tickets, and coordination with internal teams to ensure timely issue resolution and customer satisfaction.
- Chennai, India
- Full-Time Job
- Hindi + English Mandatory
- Apply Now: Fill out the form below to join our team.
Be the voice of Maxsell customer experience. Join a team that delivers fast, reliable, and professional support.
Key Responsibilities
Qualification
Why join us?
Hot Tip: If you are looking for a routine 9-to-6 job without responsibility for customer resolution and follow-ups, this role may not be the right fit.
We welcome candidates with proven experience in customer support, ticket handling, and service coordination.
If you are looking for a routine 9-to-6 job without responsibility for customer resolution and follow-ups, this role may not be the right fit.
fit.
Location: Nungambakkam, Chennai (Near US Consulate, The Park Hotel).
Role Summary
| Aspect | Details |
|---|---|
| Core Mission | Own end-to-end helpdesk coordination—from ticket intake to engineer dispatch—ensuring zero miscommunication between customers, engineers, and logistics. |
| Key Metric | Achieve 90% first-time-right closure on breakdown/installation calls. |
| Package | ₹3–4 LPA + performance bonuses. |
| Growth_Path | → Helpdesk Manager (2 yrs) → Service Ops Lead (4 yrs). |
Key Responsibilities
| Task | Details |
|---|---|
| Ticket Management | Classify and assign breakdown/installation/training tickets to engineers. |
| Stakeholder Coordination | Act as bridge between customers, engineers, and logistics teams. |
| Parts/Logistics Tracking | Ensure timely delivery of parts / accessories to service locations. |
Why Join?
| Perk | Description |
|---|---|
| Impact | Ensure 500+ service calls/month run smoothly. |
| Stability | Work with 5,000+ established clients. |
| Growth | Structured promotion path to management. |
Ideal Candidate
- Education: Any degree (technical background preferred).
- Skills:
- Fluent in Hindi & English (mandatory).
- Proficient in CRM/Excel (Odoo/Zoho a plus).
- Mindset: Organized, calm under pressure, and detail-oriented.
For Freshers
Freshers with internship experience in coordination/helpdesk roles may apply. Short-term job seekers need not apply.
Hot Tip: If you can take a chaotic service ticket, align engineers/customers/logistics, and drive it to resolution – without dropping any of the pieces – this role was made for you.
Apply Now:
📩 Email “Customer Hero – [Your Name]” + resume to hr@maxsell.co.in
📞 OR WhatsApp voice note introducing yourself to +91 73387 82224
*(P.S. Multilingual? Tell us! Tamil/Telugu/Gujarati speakers get language bonus.)*
Nearest Transport Connection to the office –
- Nearest Metro Stations – Thousand Lights Metro, AG DMS Metro
- Nearest Landmarks – Isphani Center, The Park Hotel, US Consulate Embassy, GST Bhavan.