FAQs – Frequently Asked Questions

Are you on the quest for reliable and accurate gold testing solutions?

Here are some frequently asked questions about Maxsell Gold Testing Machines which promise to make your gold purity analysis spot-on.

Our advanced XRF technology ensures 99.9% accuracy— a tool indispensable for jewelers, banks or hallmarking centers.

Apart from features and benefits, learn how to take care of your gold purity testing machine from us; our innovative solution offers quick testing times plus ease of use with support robust enough to inspire confidence in every transaction involving gold.

If you have any questions regarding our gold testing machines they will be answered here.

perfect XRF gold testing Machine from Maxsell

Gold Testing Machine - Buying Guide (FAQs)

Here are 5 key technical specs to understand:

1. Detector:

Proportional Counter: Low cost, limited detection, meets basic needs.
Si-Pin: Great value, good precision for most needs.
SDD/Fast SDD: Ideal for high sample volume and faster testing.

2. X-ray Tube & Collimator:

Independent tube: Avoids overheating issues.
Collimator size: Choose based on sample type (0.5-2mm).

3. Mounting Type:

Top-down: Requires more care, suitable for large/sharp objects.
Bottom-up: More common, easier to use.

4. Calculation Method – FP Vs Empirical

  • FP Method: uses formulas and physics to give you accurate results, even if you don’t have many samples to compare it with. 
  • Empirical method compares your sample to known reference samples to figure out its composition.
 
5. Beam Geometry
Conventional: Xray tube to Detector angle ratio is 90 deg. Its focus will be in ellipse or oval shape.
Vertical: Xray tube to detector angle ratio is 45 Deg. Its focus will be spherical or round shape.

Tip: Contact our experts for personalized recommendations based on your specific needs and usage!

Maxsell Brand is famous for Wide range of Gold testing machines and Laser equipments.

Gold Testing Machines: Accurate results, reliable performance.
Laser Equipment: Precise marking, engraving, & soldering.
And more: Cash counters, printers, industrial solutions.

Famous for – Quality at Affordable Price & Value for Money

Durability: Built to last, delivering value.
Support: Prompt & transparent, ensuring uptime.
Innovation: Constantly evolving to meet your needs.
Choose Maxsell, choose quality and precision.

Here’s a simplified overview of your product range:

Gold Testing Machines:

EDXRF technology: Accurate and reliable analysis.
3 main categories: Choose the best fit for your needs.
10+ models: From basic to advanced features.
Customizable options: Design your ideal machine.

Laser Equipment:

Fiber & Nd Yag sources: Powerful and versatile lasers.
High-quality marking: Precise and durable results.
Soldering machines: Reliable and long-lasting performance.
Key Focus: We strive to offer diverse high-quality solutions for your gold testing and laser needs, including customization options for specific applications.

1. Scratch & place: Make a tiny mark with a scraper & position under the on-screen crosshair.

2. Test & repeat: Press “Test” & do it again on different spots for accuracy.

3. View results: Check the average reading & print a report in your preferred style.

Tip: For more details, check your user manual!

Choosing the right Maxsell model depends on your industry, the volume of testing, and the level of accuracy you need. Below is a simple table to help you find the perfect fit for your business.

Business/IndustryRecommended ModelWhy It’s a Good Fit
Jewelry Retail ShopsAurum 6+ / Karat PrimeCompact, fast, easy-to-use, perfect for daily purity checks.
Pawn Shops / Gold LoanKarat Prime / Aurum 5 Pro I-SeriesQuick, reliable results with customer reports for loan approvals.
Jewelry ManufacturersAurum 5 Pro i-series MC / Aurum 5 FSDD MCHigh precision, bulk testing, detects unwanted metals.
Hallmarking CentersMXGT Aurum 5 FSDD MC / FSDD MCCertified accuracy, compliance with BIS and AERB standards.
Bullion Dealers & TradersMXGT Aurum 5 FSDD / Aurum5 Pro I-seriesAccurate analysis for high-value, large quantity transactions.
Refineries & AssayersMXGT Aurum 5 FSDD / FSDD MCNear fire-assay accuracy, trace metal detection, highly advanced.
Exhibition / Mobile TestingAurum 6+ / Karat PrimePortable, lightweight, no PC needed, fast reports on the go.

Water-based testers (densimeters) and chemical kits may look affordable but often give unreliable results:

  • Densimeters only compare weight in air vs. water. If jewellery has stones, hollow, solder, or design variations, readings vary wildly.

  • Chemical testers can scratch or stain jewellery and provide only rough estimates.

XRF machines, on the other hand, analyse the actual metal composition. This ensures:

  • Accurate and consistent results across plain, studded, or mixed alloys.

  • Non-destructive testing with no damage to jewellery.

  • Professional reports that build trust with customers.

Quick Comparison – Water/Chemical Testers Vs XRF Gold Tester 
AspectWater/Chemical TestersXRF Gold Tester
AccuracyUnstable with alloys & designsPrecise, consistent
Sample ConditionNeeds plain, solid sampleWorks on any jewellery
Damage RiskScratches / stains possible100% non-destructive
Customer TrustOften disputedTransparent & reliable

👉 Takeaway: Cheap testers save money upfront but risk wrong valuations and lost trust. XRF is the only reliable, long-term choice.

The difference between GPC, Si-PIN, and SDD detectors lies in how accurately and quickly they read gold purity — and which type of buyer they best fit.

ParameterGPC (Gas Proportional Counter)Si-PIN DetectorSDD (Silicon Drift Detector)
AccuracyLow – rough check onlyMedium – good for daily useVery High – lab-level
SpeedFastModerateFast
Detection PowerStruggles with hidden/trace metalsReliable for common alloysFinds even tiny impurities
Use CaseEntry-level shopsRetailers, loan companies, banksHallmarking, bullion, exporters, manufacturers
CostLow CostMid-range – Hi-Performance to Price RatioPremium

Reliability

Moderate due to limitationProven & stableIndustry-leading

💡 Quick Guide:

  • Retailers / Loan Shops → Si-PIN

  • Hallmarking & Manufacturers → SDD

  • Just basic entry check → GPC

XRF machines can test jewellery without melting, but accuracy depends on how uniform the jewellery is.

  • If the gold content is even throughout → the result is reliable.

  • If there are solders, plating, or mixed designs → results may vary since XRF checks surface composition.

Retailer’s Action Plan:

  • Test multiple spots on the jewellery.

  • If readings are consistent, share it as the result.

  • If readings differ, explain to the customer that only melting gives 100% certainty.

  • Offer to melt in front of the customer (with consent) to build transparency.

✅ Do’s & ❌ Don’ts
Do’sWhy it matters
Test jewellery at 2–3 spotsConfirms uniformity
Share XRF results openlyBuilds customer trust
Educate customer on melting optionEnsures fairness in deal
Offer safe melting with approvalRemoves disputes
Don’tsWhy to avoid
Don’t rely on a single surface testMay mislead in plated/mixed items
Don’t force melting without consentCreates distrust

👉 Quick takeaway:
XRF is accurate enough for uniform jewellery without melting. But when results vary, only melting ensures 100% accuracy. Being transparent in front of the customer helps you win trust and repeat business.

XRF machines don’t have high daily running costs. Most expenses come from periodic servicing and consumables, which are far lower than traditional testing methods.

Cost HeadWhat it IncludesWhen it Applies
Power UseBasic electricity, no special setup (except power conditioners at the time of installation)Daily use
   
Service / AMCPreventive checkups, software updates, minor partsAnnual / bi-annual
Detector & X-ray TubeLong-life parts; may need replacement after years of heavy use4–6+ years
Breakdown VisitsOnly if machine is mishandled or exposed to power issuesAs needed
Quick Takeaways
  • No hidden running costs beyond power.

  • Annual service costs are predictable (like a car checkup).

  • Major components are designed to last years, not months.

  • AMC (Annual Maintenance Contract) gives peace of mind and keeps costs controlled.

Action for Buyer: Always ask for the service contract details before purchase. Knowing AMC terms helps you estimate 5–7 years of ownership cost clearly. Maxsell’s long term policy is to keep the maintenance / service cost lowest and customer friendly. 

When an XRF machine detects an unknown metal or impurity, it does not mistakenly count it as gold. Every metal has its own spectrum, so the device identifies it separately.

However, if the impurity is not recognized (for example, in very low-cost or limited models), there can be small deviations in the gold percentage shown. This doesn’t mean the impurity is “added to gold,” but it can create confusion in the reading.

👉 That’s why choosing an “all-metal” XRF model is important. These machines can detect and display nearly all elements present, ensuring gold purity is shown correctly without hidden errors.

Key Takeaways
  • Unknown metals are not added as gold.

  • Limited machines may show slight deviations.

  • All-metal models solve this by reading and separating every element accurately.

  • Action step: Ask your supplier if the XRF model detects all metals before you buy.

Yes. XRF machines can detect gold plating by penetrating the surface up to 10–15 microns (sometimes more). This helps identify whether jewellery is solid gold or just plated.

Plated vs Solid Gold — How XRF Shows the Difference

Test AspectGold-Plated JewellerySolid Gold Jewellery
Surface ReadingShows high purity only on the outer layerShows consistent purity values
Deeper ReadingInner metals (like copper, silver, brass) appear quicklySame gold purity throughout
Result StabilityResults fluctuate when tested at different spotsResults remain uniform everywhere
Trust FactorCan expose fraud or misrepresentationConfirms genuine purity

Actionable takeaway:
Use XRF to test in front of customers. If results vary by spot, the item is likely plated; if results stay the same, it’s solid. Use quality scrapping tool to reduce plating effect during XRF scanning. This builds trust and avoids disputes instantly.

XRF gold testers are highly accurate and reliable for jewellery retail, loan, and trade businesses. They provide precise results in seconds without melting the jewellery.

For official certification, fire assay is still the standard – but for daily business, XRF is the trusted choice worldwide.

Pro tip: Always test multiple spots on jewellery to confirm uniformity.

XRF accuracy comes from a combination of hardware, software, and usage practices:

FactorRole in Accuracy
X-Ray Tube & DetectorDetects even trace elements in gold alloys.
Calibration StandardsEnsures consistent purity values across alloys.
FP2.0 AlgorithmsAdjusts for plating, density, and complex alloys.
Sample Surface & PlacementSmooth, clean positioning = fewer errors.
Multiple-Point TestingConfirms purity by checking different spots.
Regular Service & UpdatesKeeps machine aligned with standards.

Quick takeaway: Calibrated machine + proper usage = results you can trust.

Service & Warranty

Great news! Our machines are mostly maintenance-free thanks to their design with minimal moving parts and installation in clean environments. However, here are two simple checks to ensure optimal performance:

Regularly monitor your online UPS: This ensures proper backup power in case of outages.
Check the earthing voltage leakage: Aim for a reading below 1.5V (leak) for safe and reliable operation.
For more detailed maintenance instructions or assistance, feel free to contact our support team.

Maxsell offers a 1-year standard manufacturer’s warranty on all products. Accessories like printers and online UPS follow their respective brand’s warranty terms.

After the warranty period, consider our attractive AMC (Annual Maintenance Contract) schemes for peace of mind. We offer various options, including the industry-leading “Comprehensive” plan that protects against various risks.

We’re here to help! Try these:**

Check sample: Test multiple areas & ensure consistent results.
Scratch & align: Carefully scratch & align spot with camera crosshair.
Check temperature: Verify machine & tube temps are within range (displayed).
Power & earthing: Confirm clean voltage & proper earthing. If not, seek service.
Cross-check: Compare sample at 3 labs for verification.
Report issue: Register a complaint with Customer Care & include sample images.
Need more help? Our support team is ready!

Keep your laser in a clean, dry environment. For occasional lens cleaning, use a soft, dry cloth – avoid chemicals, water, and detergents. Don’t remove the lens, as it can damage the instrument.

Q-Switched Lasers (20-120W): Ideal for common tasks like marking, engraving,and cutting with impressive speed.
MOPA Lasers: Perfect for specialized or unique needs with their wide pulse range and versatile output, allowing for stunning effects.
Examples:

Jewelry: Marking logos, serial numbers, and designs.
Electronics: Marking components, cutting circuits.
Manufacturing: Part marking, serializing, date coding.
Packaging: Custom engraving, logo marking.
Promotional Products: Personalizing gifts, awards, and more.
Need help finding the right laser for your needs? Contact our experts for personalized recommendations!

Absolutely! Most Maxsell devices come pre-loaded with software and have built-in PCs, minimizing setup hassle and keeping your workspace organized. Seamless integration ensures a smooth transition into your operations.

You’re covered! Basic training comes with installation at Your Site. Need more? Online resources & advanced options available. For advanced users and applications, Special training is provided upon request.

Yes! Maxsell products run mostly on Windows and our team provides compatibility solutions. Plus, our software lets you connect with other tools, streamlining your workflow. Contact our experts to discuss specific integrations and automation options.

Reach out to our dedicated team in two ways:

Call:
For general inquiries: 7550061200
For technical issues: 7550071200
Online: Submit your request on our website or send an email to: customercare@maxsell.co.in
We aim to connect with you within 45 minutes for most concerns. For complex technical issues or hardware problems, we’ll schedule a visit after confirming your availability.

User manuals come with your instrument. For additional resources, explore these options:

Visit our YouTube Channel: We have a growing library of video tutorials covering various topics.
Contact customer support: Email customercare@maxsell.co.in or reach us directly through WhatsApp at 7550071200 / 7550061200.

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