When jewellers or loan companies look at investing in a gold testing machine, one of the first doubts they raise is not about accuracy — it’s about service and warranty.
“If the machine stops, who will help me?”
“Where are your service centers? Bangalore में है क्या?”
“Warranty में क्या-क्या cover होता है?”
“Two years बाद अगर part खराब हो गया तो क्या होगा?”
These are valid questions. Buying a machine is a long-term investment, and service is the backbone of trust. Let’s answer these concerns one by one.
Some buyers believe service is reliable only if there’s a physical center nearby. The reality is different.
In the last 12 months, 87% of service tickets were resolved remotely in under 40 minutes using AnyDesk and TeamViewer.
Our average closure time is just 35 minutes.
Only a small percentage of cases need an engineer visit — and those are scheduled quickly.
👉 In practice, this means your machine is back in action the same hour, while others wait days for a local center to respond.
Warranty is your safety net against manufacturing or functional defects. With Maxsell:
Detectors and key parts are covered under warranty.
Standard warranty ensures that if something goes wrong (without misuse), you’re protected.
For peace of mind, we also provide AMC (Annual Maintenance Contract) options post-warranty.
Warranty, however, is a shared responsibility. Like a car warranty won’t cover accidents, gold testing machines must be handled within safe conditions. This is why pre-site checks are mandatory.
✅ In over 10+ years of operations, Maxsell has had zero disputed warranty claims. Every claim has been honored, because we document installation, service history, and presite compliance for every customer.
A common fear: “After two years, if detector खराब हो गया तो?”
Here’s the reality:
All spares are available locally in India — no waiting for overseas shipments.
AMC and paid service ensure your machine never sits idle.
Machines installed as early as 2012 are still in active use today with regular service.
👉 In short, even long after warranty expires, your investment is supported and serviceable.
Every machine is installed only after passing a presite checklist:
Online UPS with isolation transformer
AC environment during operation
Proper earthing
Stable, vibration-free counter
Location free from sunlight, furnaces, or heavy EMF equipment
This ensures your instrument starts its life in a safe environment. Warranty rests on this foundation. If presite requirements are ignored, no machine can be expected to last long.
✅ A retailer in Coimbatore had a detector issue after 6 years of use. Because his presite setup was intact, our team resolved it the same day with a spare replacement. His machine is still running flawlessly today.
Buying a gold testing machine is not just about accuracy. It’s about service, warranty, and long-term trust.
With Maxsell’s:
35-minute average ticket closure
Zero-dispute warranty record
Locally available spares
Machines proven to last 8–10 years
…you can be confident your investment is safe.
And if you’d like to know how Maxsell ensures transparency in spare parts replacement and why presite care is a non-negotiable step, continue reading here: [Transparency & Presite Care Blog link].
Most issues are resolved remotely using secure tools like AnyDesk and TeamViewer. In the last 12 months, 87% of tickets were closed remotely, with an average resolution time of about 35 minutes.
Warranty covers manufacturing and functional defects on the instrument, including detector and key parts. Physical damage, unsafe operating conditions, or misuse are not covered.
Spares are available locally in India and AMC or paid service options keep machines running reliably for 8–10 years or more.
Yes. Air conditioning during operation is mandatory to protect sensitive components and maintain consistent accuracy.
Yes. With documented installation, presite compliance and service history for every unit, Maxsell reports zero disputed warranty claims to date.
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